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Terms of Service

Provider: ADISH ESO LTD (Registration No. HE 437996) Registered address: Agias Paraskevis 101, Bell View House 7, Germasogeia 4044, Limassol, Cyprus Contact: support@leadflowproapp.com Last updated: August 6, 2026

1. Agreement

These Terms govern your use of LeadFlow Pro, provided by ADISH ESO LTD ("we", "us"). By creating an account or using the service you accept these Terms and our Privacy Policy.

2. Business use only

LeadFlow Pro is provided for business and professional use. It is not intended for consumers or personal use. You must be at least 18 years old.

3. Authority to bind the business

If you use the service on behalf of a business, you represent that you are authorised to enter into these Terms on that business's behalf and to bind it.

4. Service description

LeadFlow Pro provides lead capture and management, customer records, scheduling and dispatch, technician location and routing, quotes and invoices, payment recording and processing, file attachments, messaging, notifications, reporting and AI-assisted features. Available features may vary by plan, platform and account eligibility.

5. Your content and data

  • You retain ownership of the content and data you upload or generate.
  • You grant us a limited, non-exclusive licence to host, store, process, transmit and display that content solely to operate, secure, support and improve the service.
  • You are responsible for the accuracy and legality of the data you enter, and for having a lawful basis and any required consents to store and process it.

6. Your compliance responsibilities

You are solely responsible for:

  • Workforce notice and consent. Informing your employees, technicians and contractors about location tracking, time tracking and monitoring features, and obtaining any consent or workplace approval required by law before enabling them.
  • Communications consent. Obtaining valid consent for SMS, MMS, automated or AI-handled calls and marketing messages, including compliance with the TCPA, state and national two-party consent laws, CAN-SPAM, GDPR and ePrivacy rules, and any other applicable law.
  • Opt-out handling. Honouring STOP, UNSUBSCRIBE and other opt-out requests promptly, and maintaining your own do-not-contact records.
  • Call recording consent. Obtaining any consent required before recording or transcribing calls, including calls handled by the AI Receptionist.
  • Customer data. Having the authority to store and process your customers' personal data in the service.

7. Acceptable use

You may not:

  • use the service unlawfully or in breach of any applicable communications, privacy or consumer law;
  • send spam, bulk unsolicited messages, deceptive, harassing, threatening or fraudulent communications;
  • upload unlawful, infringing, malicious or harmful content;
  • store special-category or sensitive data you are not authorised to process;
  • attempt to bypass authentication, rate limits, row-level security or any other security control;
  • reverse-engineer, decompile, scrape or create derivative works from the service;
  • resell, sublicense or provide access to unauthorised parties;
  • use the service to build a competing product; or
  • interfere with the operation, integrity or availability of the service.

We may investigate suspected breaches and suspend or terminate access where necessary to protect the service, our users or third parties.

8. AI features

AI-generated output — including lead parsing, message classification, transcripts, summaries, suggested descriptions and AI Receptionist call handling — may be inaccurate, incomplete or misleading. It is provided as assistance only and is not a substitute for human review. You are responsible for reviewing AI output before relying on it or sending it to a customer. AI features may depend on third-party providers and may change or be withdrawn.

9. No performance guarantees

We do not guarantee any number of leads, bookings, jobs or revenue, any level of data accuracy, any specific AI quality, or uninterrupted availability. The service may be modified, degraded or unavailable due to maintenance, third-party outages or factors outside our control.

10. Subscriptions, trials and billing

  • New accounts may receive a 14-day free trial. Available features may vary by plan, platform and account eligibility.
  • Any unused portion of a free trial is forfeited when a paid subscription begins.
  • After the trial, a paid subscription is required to continue using the service.
  • Subscriptions are billed monthly or yearly through Stripe (web), Apple In-App Purchase (iOS) or Google Play Billing (Android), and renew automatically until cancelled.
  • Store-managed subscriptions are charged to your Apple ID or Google Play account and renew unless auto-renew is turned off at least 24 hours before the end of the current period. Manage or cancel them in your App Store or Play Store account settings.
  • Prices are displayed in USD and may change with at least 30 days' notice.
  • Add-on features may be charged separately, including usage-based charges where stated.

11. Cancellation, refunds and failed payments

  • You may cancel at any time from the Billing page or your store account settings.
  • Access continues until the end of the current billing period. Partial periods are not refunded except where required by law or store policy.
  • Refunds for App Store or Google Play purchases are handled by Apple or Google under their policies.
  • If a payment fails, we may retry, restrict features or suspend the account after notice.
  • We may suspend or terminate accounts that breach these Terms, create security or legal risk, or remain unpaid.

12. Third-party services

The service depends on third parties including Supabase / Lovable Cloud, Google Maps, Stripe and Stripe Terminal, Apple, Google Play, RevenueCat, Firebase, Meta, Sentry, PostHog, Twilio and AI and voice providers. Their outages, changes or policies may affect the service. Your use of a third-party product through the service is also subject to that provider's terms.

13. Data export and deletion

You may export your data from the app at any time. Export your data before requesting account deletion. After deletion, data is removed from active systems within 30 days and cannot be recovered. See the Privacy Policy and the Delete Account page.

14. Disclaimer of warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data. Our aggregate liability is limited to the amounts you paid us for the service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnification

You will indemnify and hold harmless ADISH ESO LTD against claims, damages and costs arising from your content, your use of the service, your communications to third parties, your monitoring of workers, or your breach of these Terms or applicable law.

17. Governing law, forum and dispute resolution

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules. The courts of Limassol, Cyprus have exclusive jurisdiction. Before starting proceedings, each party will give written notice to the other at support@leadflowproapp.com and attempt in good faith to resolve the dispute within 30 days. Mandatory consumer or local-law protections are unaffected.

18. Data processing

Where we process personal data on your behalf, our Data Processing Addendum applies. It is available on our Legal page.

19. Changes to these Terms

We may update these Terms. Material changes will be communicated by email or in-app at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

20. Contact

ADISH ESO LTD, Agias Paraskevis 101, Bell View House 7, Germasogeia 4044, Limassol, Cyprus Registration No. HE 437996 — support@leadflowproapp.com